ACTLEX SS
PRIVACY POLICY
Effective Date: 29 August 2026
ACTLEX SS (“ACTLEX SS”, “we”, “us” or “our”) operates a legal and professional services platform through which individuals and businesses can communicate their requirements and be connected with appropriate independent professionals, including advocates/lawyers, Chartered Accountants (CA), Company Secretaries (CS) and other relevant professionals.
This Privacy Policy explains how ACTLEX SS collects, uses, shares, stores and protects information when you visit our website, submit an enquiry, provide documents, book a consultation, communicate with us, make a payment or use a professional service coordinated through our platform.
1. ACTLEX SS as a Platform
ACTLEX SS is a platform and service-coordination interface.
When a client contacts ACTLEX SS, we may understand the client's requirement and coordinate a consultation with an appropriate independent professional.
Depending on the nature of the requirement, the professional may be an advocate/lawyer, CA, CS or another relevant professional.
The professional provides the applicable professional advice, opinion, recommendation or professional service.
ACTLEX SS may coordinate the consultation, communications, documents, payments, service instructions, follow-ups and other administrative aspects of the client's engagement.
2. Information We Collect
We may collect information that you voluntarily provide when you:
submit an enquiry;
describe your requirement;
request a consultation;
provide documents for preliminary review;
participate in a consultation;
communicate with ACTLEX SS;
approve a professional service;
provide documents required to perform that service;
make a payment;
request service updates; or
otherwise use our platform.
Depending on your matter, this information may include:
name;
mobile number;
email address;
location;
details of your requirement;
information concerning your legal, corporate, tax, compliance, property, family, employment, financial or other matter;
identification or verification information where required;
documents and supporting records;
consultation-related information;
communications and correspondence;
payment and transaction information; and
other information reasonably necessary to provide or coordinate the requested consultation or service.
3. Documents Provided by Clients
A client may be asked to provide documents before a consultation where the professional needs to review the documents or background information before the consultation.
Documents may also be requested after a consultation where they are necessary to perform a service recommended by the relevant professional.
For example, documents may be required for matters involving notices, agreements, property matters, corporate matters, litigation, filings, documentation or other professional services.
ACTLEX SS may receive these documents from the client and share relevant documents with the appropriate professional where reasonably necessary to provide or coordinate the requested service.
Clients should provide documents and information that are relevant and reasonably necessary for their matter.
4. Information About Your Matter
The information provided by a client may contain confidential or sensitive details about the client's personal, family, business, property, financial, employment, legal or other circumstances.
We use such information primarily to:
understand the client's requirement;
coordinate the appropriate professional;
facilitate consultation;
communicate the professional's recommendation;
coordinate approved services; and
manage the client's matter.
5. How We Use Your Information
ACTLEX SS may use information provided by you to:
understand your requirement;
identify an appropriate professional;
coordinate a consultation;
arrange communication between you and the relevant professional;
provide documents to the relevant professional;
facilitate online or other consultations;
prepare or communicate a case or matter summary;
communicate the professional's recommended service;
communicate applicable service pricing;
obtain your approval before proceeding with a service;
coordinate an approved professional service;
manage documents and correspondence;
provide updates regarding your matter;
process payments and maintain transaction records;
provide customer support;
prevent fraud, misuse or unauthorised activity;
improve our website and platform; and
comply with applicable legal, tax, accounting, regulatory or governmental requirements.
6. Consultation Process
When a client books a consultation through ACTLEX SS, we may coordinate the consultation through an online meeting platform such as Google Meet or through another appropriate communication method.
Depending on the matter, the consultation may involve:
Client + Relevant Professional + ACTLEX SS Representative
An ACTLEX SS representative may join or coordinate the consultation for administrative, communication and service-coordination purposes.
During the consultation, the client explains the matter directly to the relevant professional.
The professional may then provide professional guidance and recommend an appropriate service or next step based on the information available to the professional.
7. Professional Recommendation and Case Summary
Following a consultation, ACTLEX SS may provide the client with a case summary or matter summary based on information received from the client and the professional.
The summary may include:
the client's stated requirement;
relevant observations from the consultation;
the professional's recommended service or next step;
documents that may be required; and
applicable service information communicated to the client.
The client remains free to decide whether to proceed with the recommended service.
Professional advice, opinion and recommendations are provided by the relevant professional and not independently by ACTLEX SS.
8. Service Approval and Coordination
If a client chooses to proceed with a service recommended following consultation, ACTLEX SS may coordinate the service with the relevant professional.
The client may be required to provide additional documents or information necessary to complete the approved service.
ACTLEX SS may coordinate:
document preparation;
legal notices;
agreements;
applications;
correspondence;
filings;
litigation-related coordination;
communication with the professional;
delivery of completed documents;
follow-ups; and
other administrative or coordination activities relating to the approved service.
9. Litigation and Ongoing Matters
Where a matter proceeds towards litigation or requires continuing professional coordination, ACTLEX SS may create or facilitate a communication group using WhatsApp or another appropriate communication platform.
Such a group may include, depending on the matter:
the client;
the relevant advocate/lawyer;
members of the professional's team; and
authorised members of the ACTLEX SS team.
The group may be used for:
sharing documents;
discussing administrative requirements;
coordinating the matter;
providing updates;
communicating hearing or procedural information;
receiving documents;
sharing completed work; and
facilitating communication between the client, professional and ACTLEX SS.
The exact participants may vary depending on the nature and requirements of the matter.
10. Sharing Information With Professionals
To provide or coordinate a requested consultation or service, ACTLEX SS may share relevant information and documents provided by the client with the professional handling the matter.
This may include sharing information:
before a consultation;
during consultation coordination;
after consultation for preparation of an approved service;
during document drafting;
during litigation coordination; and
during ongoing service management.
We seek to limit information shared to information reasonably necessary for the relevant consultation or service.
11. Communication Through Third-Party Platforms
ACTLEX SS may use third-party platforms and communication services, including:
Google Meet;
WhatsApp;
email services;
telephone services;
cloud and hosting services;
payment platforms; and
other technology or communication services.
Where these platforms are used, information may be processed by the relevant third-party provider in accordance with its applicable terms and privacy practices.
ACTLEX SS does not control the privacy practices of third-party platforms.
12. Payments and Transactions
ACTLEX SS may collect payments for consultations and services coordinated through the platform.
We may process and retain information relating to:
amount paid;
payment status;
date and time of transaction;
transaction reference;
payment method;
invoices or receipts;
refunds, where applicable; and
other transaction information reasonably necessary for accounting, reconciliation, customer support, dispute resolution and compliance.
Payment card, banking or other sensitive payment credentials may be processed directly by the relevant payment service provider depending on the payment method used.
13. Internal Financial and Professional Records
ACTLEX SS may maintain internal records relating to professional engagements, transactions, accounting, taxes, payments and professional payouts.
Such internal commercial, accounting or professional payment arrangements are confidential business information and are not part of this Privacy Policy.
14. Confidentiality of Client Information
ACTLEX SS understands that many matters handled through the platform may involve confidential information.
We take reasonable measures to restrict access to client information to persons who reasonably require access for operating the platform, coordinating consultations, providing services, maintaining records or complying with applicable requirements.
However, no internet transmission, electronic storage system or third-party communication platform can be guaranteed to be completely secure.
15. Data Security
ACTLEX SS takes reasonable technical and organisational measures to protect personal information and documents under our control against unauthorised access, misuse, alteration, disclosure or loss.
Users should also take reasonable precautions when sharing confidential information online.
16. Data Retention
We may retain personal information, documents, communications, consultation records and transaction information for as long as reasonably necessary for:
providing or coordinating services;
maintaining business records;
accounting and taxation;
resolving disputes;
preventing fraud or misuse;
maintaining evidence of transactions and instructions;
complying with legal or regulatory requirements; and
protecting legitimate business interests.
When information is no longer reasonably required for these purposes, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
17. Cookies and Website Technologies
Our website may use cookies and similar technologies for website functionality, security, performance, analytics and improving user experience.
Where required by applicable law, appropriate notice or consent mechanisms may be provided.
Users may also be able to manage certain cookie preferences through their browser or device settings.
18. Communications
When you communicate with ACTLEX SS through telephone, WhatsApp, email, website forms or other channels, we may retain relevant information and communications for purposes including:
responding to your enquiry;
coordinating consultations;
coordinating services;
providing updates;
customer support;
maintaining appropriate records; and
resolving disputes.
19. Your Choices and Privacy Requests
You may contact ACTLEX SS regarding personal information that you have provided to us.
Depending on applicable law, you may have rights or choices concerning your personal information, including applicable rights relating to access, correction, withdrawal of consent, deletion or other legally available requests.
We may require reasonable verification before processing a request.
Certain information may need to be retained where required for legal, tax, accounting, security or dispute-resolution purposes.
20. Withdrawal of Consent
Where processing is based on consent, you may contact ACTLEX SS to withdraw consent, subject to applicable law.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
Withdrawal may also affect our ability to provide or continue a consultation or service where the relevant information is necessary for that service.
21. Minors
ACTLEX SS's services are primarily intended for adults and businesses.
Where a matter involves a minor, information should be provided by or with the involvement of a parent, guardian or other legally authorised person where required.
22. Changes to This Privacy Policy
ACTLEX SS may update this Privacy Policy from time to time to reflect changes in:
our platform;
our services;
technology;
business practices; or
applicable legal and regulatory requirements.
The updated version will be published on this page with the revised effective date.
23. Contact Us
For privacy-related questions, concerns or requests, please contact:
ACTLEX SS
Email: contact@actlex.in
Phone: +91 8384033104
Website: https://actlex.in